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Microsoft Service Level Agreement For Online Services

(i) for university offers, requirements for educational institutions (including governments or educational institutions, public libraries or public museums) in; A. Right to use. We grant you the right to access and use online services and install and use the software contained in your subscription, as stated in this Agreement. We reserve all the other rights. “Online services” refers to all services hosted by Microsoft that you subscribe to under this contract. c. End users. They control access by the end user and are responsible for the use of the product in accordance with this Agreement. They ensure, for example, that end-users comply with the Authorized Use Directive. If customers also have direct routing, they must consider ALS when routing directly and the PSTN carrier to get a complete picture of ALS for their users. These services would not be provided by Microsoft. a. Restriction.

The general liability of each party for all claims arising from this agreement is limited to direct harm up to the amount paid for the online service in the 12 months prior to the origin of the appeal under this agreement; provided that the overall liability of a party for an online service does not exceed the amount paid during the subscription to that online service. For products provided free of charge, Microsoft`s liability is limited to direct damages of up to $5,000.00. There is no specific ALS for the “phone system” and related PSTN services such as Auto-waiting cloud and call queues. G. No third-party beneficiaries. There are no third parties to this agreement. We support our commitment to achieving and maintaining service levels for each service. If we do not reach and maintain service levels for each service, as described in the service level agreement, you may be entitled to a credit on a portion of your monthly service charge. To learn more about our service level agreements for services, download the Service Level Agreement for Microsoft Online Services.

You`ll find summary information on the system`s operating hours as well as security, privacy and compliance information at Office 365. Service credits are your only exclusive and exclusive remedy for performance or availability issues for services related to services in accordance with the Microsoft agreement and ALS. The service credits granted in one month of billing for a given service or service resource do not exceed your monthly service charge for that service or service resource, if any, during the billing month. Downtime is defined as some period during which end-users cannot see the presence status, perform instant messaging conversations, or initiate online interviews there.